Switch without the switch-over
You don’t have to bet your support queue on a migration weekend. Import your history from Intercom, Zendesk, Crisp or whatever you run now, keep your current desk live, and let the numbers decide when to move
Whatever you run today, your history comes with you
Tickets, contacts and macros cross over in a guided import — from the desk you’re on now. They land as searchable context the AI answers from, so day one isn’t a cold start
Don’t see your stack?
We’re small enough to build the import or integration you need on request. Tell us what you run and it can be ready by the time you migrate
What a bolted-on bot can’t give you
Most desks staple a chatbot onto a legacy inbox. TruSend is one AI engine — so the things that decide whether support actually gets better are better by design
Grounded, not canned
It answers from your content and cites what it used — or hands off with the sources attached. Not keyword macros dressed up as AI
Priced on resolves, not per seat
Every plan includes seats, and extra seats are a flat monthly fee. Usage charges depend on what the AI handles
Live in an afternoon
Paste your URL and you've got a working agent in about five minutes. No implementation project, no onboarding fee, no sales call to unlock it
Every channel included
Email, Telegram, WhatsApp and Meta on every plan — one inbox, not add-ons metered one by one
It shows its work
Answers are logged with what the AI retrieved and the checks it ran, so admins can review how it decided
Nothing locked in
Run beside your current desk and move channels over at your own pace. Your data remains yours
Your desk keeps running. TruSend joins underneath
The whole move, drawn — watch it happen. Your current desk keeps running while you move one channel at a time
Import your history
Bring tickets, contacts and macros over with a guided import. Your past conversations become searchable context the AI grounds its answers in — from day one
Run alongside
Point one channel — or one team — at TruSend and leave the rest exactly where it is. No big-bang migration, no frozen queue, no weekend cut-over
Compare on real traffic
Watch AI Handle Rate, CSAT and first-response time next to your current desk. Decide with your own numbers on your own customers — not a sales deck
Switch when you’re ready
Move channels over at your pace. Nothing is locked in, and your data remains yours
Decide with your own numbers
AI Handle Rate, CSAT and first-response time accrue from the first conversation you route over — next to the desk you’re already running. The comparison happens on your traffic, with your customers
And from the first conversation, admins can see the sources the AI answered from
Resolved by AI without a human — the metric your team actually steers by.
The human opens full context — not a wall of messages.
Your history comes across as the AI’s knowledge
Importing isn’t just lifting and shifting records. What you bring becomes grounding the AI answers from on day one
Tickets & history
Past conversations import as searchable context the AI grounds its answers in — your backlog becomes knowledge, not dead weight
Contacts & companies
Customers and the companies they belong to come across, so your team opens every conversation knowing who's who
Macros & saved replies
Bring the canned answers your team relies on. The AI can draft from them; your agents keep their shortcuts
Migration questions, answered
Will there be downtime?
A migration does not require a cut-over: TruSend runs alongside your current desk — you point one channel or one team at it and leave the rest in place, so no queue has to be frozen.
Is our data locked in?
No. Your data remains yours. Workspace owners and admins can export contacts and reports at any time.
Can we roll back?
Yes. You move one channel at a time and your current desk keeps running, so any channel you have moved can be pointed back to it.
Do we have to switch off our current help desk?
Not until you want to. Keep it running as long as you like — TruSend slots in beside it, and you compare on your own real traffic before committing.
How long does importing take?
It depends on how much history you bring. The import is guided rather than a black box, and your conversations become searchable grounding for the AI as they land.
Which tools can I switch from?
Any of them. Intercom, Zendesk, Crisp, Tidio, Gorgias, Freshdesk, Help Scout, Front and more — the import is guided and vendor-agnostic, so your tickets, contacts and macros come across from whatever you run today rather than from one blessed integration.
What if you don't integrate with something we use?
Tell us. We're small enough to build the import or integration you need on request, and while we're growing, yours could be next in line. Nothing about the move assumes a tool we've already built for.
Try it on your own site first
Paste your URL, watch the AI ground an answer in your real content, and keep your current desk running the whole time