Switch without the switch-over
You don’t have to bet your support queue on a migration weekend. Import your history from Intercom, Zendesk, Crisp or whatever you run now, keep your current desk live, and let the numbers decide when to move
Whatever you run today, your history comes with you
Tickets, contacts and macros cross over in a guided import — from the desk you’re on now. They land as searchable context the AI answers from, so day one isn’t a cold start
Don’t see your stack?
We’re small enough to build the import or integration you need on request. Tell us what you run and it can be ready by the time you migrate
What a bolted-on bot can’t give you
Most desks staple a chatbot onto a legacy inbox. TruSend is one AI engine — so the things that decide whether support actually gets better are better by design
Grounded, not canned
It answers from your content and cites what it used — or hands off with the sources attached. Not keyword macros dressed up as AI
You pay for resolves, not seats
The bill moves only when the AI closes a conversation on its own. Bring your whole team — seats don't drive the price
Live in an afternoon
Paste your URL and you've got a working agent in about five minutes. No implementation project, no onboarding fee, no sales call to unlock it
Every channel included
Email, Telegram, WhatsApp and Meta on every plan — one inbox, not add-ons metered one by one
It shows its work
Every answer ships with the trace behind it — what it retrieved, the checks it ran, why it decided. No black box to trust on faith
Nothing locked in
Run beside your current desk, roll any channel back in a click, and export everything any time. Leaving is a download, not a negotiation
Your desk keeps running. TruSend joins underneath
The whole move, drawn — watch it happen. The top lane never breaks; roll-back hangs off the end because it’s always there, not because you’ll need it
Import your history
Bring tickets, contacts and macros over with a guided import. Your past conversations become searchable context the AI grounds its answers in — from day one
Run alongside
Point one channel — or one team — at TruSend and leave the rest exactly where it is. No big-bang migration, no frozen queue, no weekend cut-over
Compare on real traffic
Watch AI Handle Rate, CSAT and first-response time next to your current desk. Decide with your own numbers on your own customers — not a sales deck
Switch when you’re ready
Move channels over at your pace. If something looks off, route them back in a click. Nothing is locked in, and your data is always yours to export
Decide with your own numbers
AI Handle Rate, CSAT and first-response time accrue from the first conversation you route over — next to the desk you’re already running. The comparison happens on your traffic, with your customers
And it’s traceable from ticket one — you see exactly why the AI answered the way it did, with the sources it used
Resolved by AI without a human — the metric your team actually steers by.
The human opens full context — not a wall of messages.
Your history comes across as the AI’s knowledge
Importing isn’t just lifting and shifting records. What you bring becomes grounding the AI answers from on day one
Tickets & history
Past conversations import as searchable context the AI grounds its answers in — your backlog becomes knowledge, not dead weight
Contacts & companies
Customers and the companies they belong to come across, so the AI and your team open every conversation knowing who's who
Macros & saved replies
Bring the canned answers your team relies on. The AI can draft from them; your agents keep their shortcuts
Migration questions, answered
Will there be downtime?
No. TruSend runs alongside your current desk — you point one channel or one team at it and leave the rest in place. Nothing freezes and no queue is locked during a cut-over weekend.
Is our data locked in?
No. Everything you import stays yours to export — tickets, contacts and transcripts — any time, in the open. Leaving is a download, not a negotiation.
Can we roll back?
Yes. If a channel doesn't look right on TruSend, route it back to your current desk in a click. You move at your own pace, one channel at a time.
Do we have to switch off our current help desk?
Not until you want to. Keep it running as long as you like — TruSend slots in beside it, and you compare on your own real traffic before committing.
How long does importing take?
It depends on how much history you bring. The import is guided rather than a black box, and your conversations become searchable grounding for the AI as they land.
Which tools can I switch from?
Any of them. Intercom, Zendesk, Crisp, Tidio, Gorgias, Freshdesk, Help Scout, Front and more — the import is guided and vendor-agnostic, so your tickets, contacts and macros come across from whatever you run today rather than from one blessed integration.
What if you don't integrate with something we use?
Tell us. We're small enough to build the import or integration you need on request, and while we're growing, yours could be next in line. Nothing about the move assumes a tool we've already built for.
Try it on your own site first
Paste your URL, watch the AI ground an answer in your real content, and keep your current desk running the whole time