Changelog
Shipping in the open
Every notable change — product, site and company — written down when it ships, not when it markets well. A young product should be judged by its pace; here’s ours
- Product
Conversation thresholds on every plan, and the AI stops at them while overage is off
- Every plan now has a published conversation threshold — 150 in total on Free, 500 a month on Starter, 2,500 on Growth (was 2,667), 10,000 on Pro. It rises to ≈3.3× the resolves the AI actually delivers, so at an AI Handle Rate of ~30% or more it’s never reached
- With overage off, the default, the AI stops taking new conversations at whichever comes first: the included resolves or the threshold. They go to your team, and nothing extra is billed
- With overage on nothing changes: resolves past the allowance bill at your plan’s rate, conversations past the threshold at €0.02
- The terms now say so too, and add that a conversation is not a resolve when the AI’s last reply was waiting on the customer and the customer never answered
- Company
Pricing v4: Starter and Pro repriced, founding program doubles
- Starter is now €39/mo billed annually (€49 monthly) and Pro €349/mo billed annually (€449 monthly) — Growth stays €99/€129, Free stays free
- Included resolves, overage rates, seats and fair-use are unchanged on every plan
- The founding program grows from six spots to twelve, in two waves — and the founding price becomes a €768 annual prepay
- Site
Pricing restated: one fair-use story, AI-only metering made explicit
- Fair-use now reads the same everywhere — cards, calculator, FAQ, docs and terms: €0.02 per AI conversation only past ≈3.3× the resolves actually delivered, €0 at any AI Handle Rate above ~30%, at any volume
- Growth’s published guide corrected to 2,667 — the formula’s own number at included resolves, so the published figure is the billed figure
- Plan cards now meter “AI resolves” and state “Human replies — unlimited” in the grid itself; the calculator gained an Annual/Monthly toggle matching the cards
- Site
Fair-use conversation limits, published on every plan
- Every plan now shows a fair-use ceiling on total AI conversations — 500 Starter, 2,700 Growth, 10,000 Pro — about 3× the resolve allowance
- It only bites below a ~30% AI Handle Rate, where the AI attempts far more than it resolves — usually a thin knowledge base, not honest volume
- Conversations past the ceiling are priced openly at €0.02; the calculator now models it and the billing FAQ and docs explain it
- Company
More included seats on Free, Starter and Growth
- Free now includes 3 seats (was 1) — evaluate the team workflow, not just a solo inbox
- Starter 2 → 4 and Growth 5 → 6 — support is a team sport, and seats were never our pricing lever
- Usage charges still depend on what the AI handles; extra seats are a flat monthly fee
- Company
Founding customers program opens
- Six founding spots: a six-week pilot on full Growth with 5,000 resolve credits and a €0 base
- Success criteria agreed up front — miss them and you walk away free; the performance risk is ours
- Hit them and Growth is €64/mo while the subscription renews without interruption (list €129)
- A direct line to the founders — feedback goes into the roadmap, not a form
- Applications open: founders@trusend.ai
- Site
trusend.ai goes live
- Live demo in the hero — paste your URL, watch the AI ground an answer in your real content
- Pricing with a cost calculator that uses the published rates
- Docs, migration guide and this changelog
- Product
What TruSend launches with
- Nerv — the autonomous AI agent on Email, Telegram, WhatsApp and Meta
- AI Portal copilot for agents: suggested replies, summaries, tone control
- Answers grounded in your content, with sources and a confidence signal
- AI onboarding: describe your support and the AI drafts your workspace setup for you to review and apply
- Sandbox and A/B experiments for safe iteration
- Live billing dashboard with spend forecast, soft caps and email alerts
This is the whole history — we launched in June 2026. It only grows from here.