From URL to live agent

Quickstart

Five steps, about five minutes. Nothing here needs a developer until the widget install — and that’s one line

1. 01

   Paste your URL

   Nerv reads your site and drafts the first knowledge base. The onboarding chat asks a few questions — business type, channels, tone — and drafts the rest for you to review and apply

2. 02

   Review the knowledge base

   Check what was indexed, drop in extra docs if you have them, and remove anything the AI shouldn't answer from. From Starter up, Knowledge gaps group the questions it couldn't answer, so you know what to write next

3. 03

   Install the widget

   One script tag on your site. Theme, colour and position are configured from the workspace — no redeploy needed after the first install

4. 04

   Connect channels

   Email, Telegram, WhatsApp and Meta connect from workspace settings. Every channel lands in the same inbox and the same AI pipeline — on every plan

5. 05

   Invite your team

   Add agents to your included seats. Nerv hands conversations to them with a structured brief — context, customer history and what was already tried

Install the widget

Drop the snippet before the closing </body> tag. Your App ID is in Settings → Widget. Keep type="module" — the SDK ships as an ES module and finds its own install tag by data-app-id.

<script
  type="module"
  src="https://cdn.trusend.ai/widget.js"
  data-app-id="YOUR_APP_ID">
</script>

Theme, accent colour, position, greeting and proactive triggers are all configured from the workspace and update live — install once, never touch the code again.

Configure Nerv

Everything about how Nerv looks and behaves is set from the workspace and updates live — no redeploy

Theme

System, Light or Dark — System follows the visitor's OS

Brand colour

Any hex value for the launcher, header and customer bubbles

Launcher

A question line in a bottom corner, or a Circle, Rounded or Square button in any of the four corners

Header style

Minimal, or Full with an avatar and online status

Help center

Show or hide the searchable Help tab and its collections

Welcome & starters

Greeting, home subtitle, search and conversation starters

Proactive triggers

Speak first with a targeted message on a given page — right in the question line

Branding

The “Powered by TruSend” badge — removable on Pro

How Nerv answers

Nerv answers from your help center and knowledge base using vector search with reranking, so replies are built from your own content.

Every answer carries a confidence signal. When the confidence is below your threshold — or a customer asks for a person — Nerv hands the conversation to your team with the full thread. Admins can open the AI logs to see the sources and decisions behind a reply.

Channels & hand-off

Connect Email, Telegram, WhatsApp and Meta from workspace settings. Every channel lands in one inbox and runs the same AI pipeline — on every plan.

When Nerv hands a conversation to a human, your team gets a structured brief — context, history and what was already tried — not a wall of messages to re-read. Hand-offs to your team are not billed as resolves.

Billing & limits

Plans include a monthly allowance of resolves — conversations Nerv closes end-to-end. Hand-offs to your team are not billed as resolves. An email alert fires at 90%, and when the allowance runs out Nerv stops — unless the workspace owner has turned on overage, which bills extra resolves at the rate printed on your plan.

Each plan also has a conversation threshold — 150 in total on Free, 500 a month on Starter, 2,500 on Growth, 10,000 on Pro — counting every conversation Nerv replies in, hand-offs included. It rises to ≈3.3× the resolves Nerv actually delivers whenever that’s higher, so at an AI Handle Rate of ~30% or more you never reach it. Below that, with overage off, Nerv stops taking new conversations at the threshold — they stay with your team and nothing extra is billed; with overage on, Nerv keeps going and each conversation past the threshold bills €0.02. Reaching it means Nerv is attempting far more conversations than it resolves — the signal to feed the knowledge base, not necessarily to upgrade.

Rates, seat counts and a cost calculator live on the pricing page.

API & MCP

Coming soon

REST API access is included on Growth and above — keys are issued per workspace in Settings → API. The full endpoint reference, and our MCP server, are being written alongside the product itself. If you need something specific now, ask at support@trusend.ai and you’ll get a real answer from the team that builds it.