AI at the core. Not bolted on
Most help desks staple a chatbot to a legacy inbox. TruSend is one AI engine — it answers your customers, drafts for your team, sets up your workspace and improves under test. Nerv and Portal are two faces of the same core
The difference is where the AI lives
Bolt a chatbot onto a legacy desk and it stays a bystander — its own prompt, its own logs, no safe way to ship a change. Build the desk on the engine instead, and the AI is in the work, not beside it
A chatbot stapled to a help desk
- A separate AI service, bolted on beside the desk
- Its own prompt, rules and logs — off to one side
- No versions, no canary — you can't ship a change safely
- The AI is a bystander to the work your team actually does
One AI engine, every surface a face of it
- Customer answers and every in-desk assist run one pipeline
- One prompt, one safety pass, one budget, one audit trail
- Shipped like software — versioned, canaried, sandboxed
- One trace per request, so you can see exactly what it did
How the AI agent works inside
Every reply walks the same path — a real retrieval stack, not a prompt. Watch one request move through it, and see exactly how the AI decided. No black box
Card numbers, emails and order data are stripped before anything reaches a model — grounding and policy are verified before it can send.
Below its confidence threshold it doesn’t guess — it hands the conversation to a human in Portal, with the sources it was working from.
Every AI feature is that engine, keyed for the task
The customer bot and every assist in the desk run the same pipeline — one prompt, one safety pass, one budget, one trace. Only the task changes
Improve the AI without breaking what works
Test a smarter version in a live sandbox chat, roll it out to a 10% canary before everyone sees it, and publish when you’re sure. Knowledge gaps surface themselves. No prompt engineer required
Nerv couldn’t answer 22 requests about “SSO for enterprise.” Only 2 generic articles exist.
One predictable bill
You’re billed for resolves — conversations the AI closes end to end. Hand-offs to your team are never billed, and seats don’t drive the price. A live meter shows used, remaining and projected, so the bill never surprises you
Your customers always know it’s the AI
The disclosure is on by default and locked — it stands down only once a real person takes over, never a silent switch. And every reply is checked, with personal data redacted, on the way in and on the way out
Compliance built in, not bolted on
Personal data, payments and audit history are handled correctly by default, on every plan — PII redaction, tenant isolation, encryption in transit and at rest, GDPR and PCI-DSS aligned
See it run on your own site
Paste your URL — the AI reads your live site and answers a real question grounded in what it finds, no setup. Then a working agent in about five minutes
Already running another help desk? Run TruSend alongside it and compare on your own traffic — how switching works →
Paste your real URL. TruSend reads the live site and answers a real question grounded in what it actually finds — no setup.