Pay for outcomes,
not headcount
You pay when the AI resolves a conversation on its own — human conversations are unlimited on every plan. Seats are nearly free, AI is never an add-on, and every rate is on this page — nothing surfaces for the first time on an invoice
A resolve = a conversation the AI closes end-to-end, no human involved
- Handed to a human? Never billed
- All channels on every plan
- Email alert at 90% of allowance
- Optional hard cap
Custom resolve volume, seats and terms — API included
Prices exclude VAT; taxes and invoices are handled by Paddle at checkout.
Price your own workload
Slide in your volume and team size — the math is the same math your invoice will use
Below the ~30% fair-use floor — conversations past 3,700/mo bill $0.02 each
Same volume at $0.99 per resolve: ~$1,099/mo
At this volume Enterprise terms will likely beat list pricing — talk to us
An estimate at annual billing, not a quote. Your actual AI Handle Rate depends on your traffic and knowledge base; the live dashboard shows the real numbers from day one.
Fair-use bills $0.02 per AI conversation only when your AI Handle Rate drops below ~30% — above that it’s always included, at any volume — and a low rate usually just means the knowledge base needs feeding.
You see the bill before it exists
A live dashboard tracks used, remaining and projected resolves all month. Soft caps email you at 90%, and an optional hard cap stops the AI instead of the spend — your call
The total is the easy half. Owners and admins also see what the AI actually spent per unit, over any stretch of days they pick
- $ / AI resolve
- $ / indexed document
- $ / onboarding run
- $ / translated dialog
A period where something never happened shows a dash, not a zero — the division is skipped rather than faked
Every plan, in full
| Features | Free | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|---|
| AI agent on every channel | |||||
| Channels — Email, Telegram, WhatsApp, Meta | |||||
| Copilot for agents | — | Basic | Full | Advanced | Advanced |
| Reports | — | Weekly | Daily | Daily | Daily |
| API access | — | — | |||
| Knowledge sources | 100 | 500 | 2,500 | 10,000 | Unlimited |
| Knowledge gap suggestions | — | — | |||
| Automation triggers | 2 | 5 | Unlimited | Unlimited | Unlimited |
| Custom AI personality | — | — | — | ||
| Remove TruSend branding | — | — | — | ||
| Priority support | — | — | — | ||
| Fair-use AI conversations / mo | Sandbox | 500 | 2,667 | 10,000 | Custom |
Fair-use is ratio-based: it bills $0.02 per AI conversation only when your AI Handle Rate drops below ~30% — the numbers above show what each plan’s included resolves already cover at that floor.
The fine print, in large type
How resolves, seats, overage and invoices actually work
What’s a “resolve”?
One customer conversation the AI handles end-to-end without a human. Paid plans include a monthly allowance (Free: a one-time 50); past it you pay per resolve — only for the ones the AI actually closes, and never more than once per conversation.
Do hand-offs to my team cost anything?
No. If the AI passes a conversation to a person, that isn’t a resolve — it doesn’t count against your allowance and is never billed. Your team’s work is always free.
Is TruSend priced per seat?
Not the way help-desk suites do it. Every plan includes seats — Free starts with 3, Growth comes with 6 — and extra seats are a flat $12 (Starter), $15 (Growth) or $10 (Pro) a month. The bill scales with what the AI resolves, not with how many people you hire.
What happens if I go over my plan’s resolves?
Nothing breaks. Overage bills at the rate published on your plan — $0.30 on Starter, $0.20 on Growth, $0.12 on Pro — you get an email alert at 90%, and a live dashboard shows used, remaining and projected. Set a hard cap if you’d rather stop.
Is there a limit on how many conversations the AI handles?
No hard cap — the AI keeps answering at any volume. Fair-use only applies if fewer than ~30% of the conversations the AI engages end in a resolve: conversations beyond ≈3.3× the resolves it actually delivers bill $0.02 each, and you’re alerted before it starts. At any healthy rate it’s $0 — for scale, each plan’s included resolves already cover about 500 (Starter), 2,667 (Growth) or 10,000 (Pro) AI conversations. A persistently low rate almost always means a thin knowledge base — feed it and the rate climbs.
What happens when the Free plan’s 50 resolves run out?
Free includes a one-time 50 resolves — it’s a sandbox, not a quota that renews. When they’re used, the AI stops auto-resolving new conversations; your inbox and widget keep working, and upgrading restores the AI instantly.
Monthly or annual — what’s the difference?
Annual billing drops the monthly equivalent by 20–23% depending on the plan (Growth: $129 → $99) and is charged once a year. Everything else — resolves, seats, features — is identical.
Can I change plans later?
Yes. Upgrades apply immediately; downgrades take effect at the next billing cycle. Cancel any time — your plan runs to the end of the period and your data stays exportable.
How do taxes and invoices work?
Checkout and billing run through Paddle as merchant of record: VAT and sales tax are calculated and remitted automatically, and every charge comes with a proper invoice.
Are all channels on every plan?
Yes. Email, Telegram, WhatsApp and Meta are on every plan, Free included — no channel is locked behind a higher tier.
No logo wall yet. Be the reason there is one
Apply
Two sentences about your support queue, then a short call. We pick 12 teams in two waves for fit — and say no to the rest.
Pilot for 6 weeks
Full Growth for your whole team, 5,000 resolve credits, $0 base. Before day one we agree what success means on your queue — say, the AI holding half of it with CSAT steady.
Your call
Criteria missed — you walk away free; the performance risk is ours. Criteria hit — Growth at $768 a year, billed annually, locked for as long as you stay (list $1,188/yr)
What we ask back, in writing: a feedback call every two weeks, a case study with real numbers by week 8, and your logo — only once it has earned its place
Start free, upgrade when the math says so
50 AI resolves on the house, no card required — the dashboard will tell you exactly when a paid plan pays for itself