More customers, same team, better service
Nerv answers the routine on its own, your team takes the rest with full context, and pricing is based on what the AI resolves
See the support setup we’d start you with, drawn from your own site. Paste your URL
Targets, not TruSend results or guarantees: 74% is the typical rate in published vendor figures, and setup time depends on your site — your numbers depend on your traffic and knowledge base
Nerv takes the first line. Copilot backs your team
AI is built in, not bolted on — Nerv resolves routine conversations on its own, Copilot drafts and briefs alongside your team, all on a single bill
What your customers see
A question line on your site, in your brand: visitors type the question, the AI agent answers from your help center, and your team takes over the moment it’s unsure. Theme it, place it — then drop one line of script on your site
<script
type="module"
src="https://cdn.trusend.ai/widget.js"
data-app-id="YOUR_APP_ID">
</script>Change any of this in the panel — no deploy, no developer.
Your product, beautifully supported
Answer a few questions. TruSend drafts your workspace
A few questions and your website give the AI enough to draft your support setup — teams, topics, tags, macros, SLAs and starter help-center articles. You review it and apply it in one step. Channels connect next, and the Nerv AI agent goes live when you activate it
Nerv couldn’t answer 22 requests about “SSO for enterprise.” Only 2 generic articles exist.
Improve the AI without breaking what works
Roll out a smarter version to a slice of real conversations first, watch CSAT and escalations before everyone sees it, then promote the winner — or roll back to the previous version within 72 hours. No prompt engineer required
AI takes the repetitive. People take the rest
“Where’s my order” for the 500th time is work for the AI. Complex, emotional, judgment calls go to your team — with full context
Resolved by AI without a human — the metric your team actually steers by.
The human opens full context — not a wall of messages.
Run the floor on real numbers
Occupancy, CSAT, SLA, deflection and the AI Handle Rate (the share of conversations the AI resolves on its own) — every metric live, exportable and drill-down ready
Watch it think
Each answer is logged with the sources and checks behind it. Scroll through one decision
Below its confidence threshold it hands the conversation to a human, with the sources it was working from
One predictable price for all of itData protection built in, not bolted on
Tenant isolation, encryption, PII redaction and an audit trail of settings changes are included on every plan, not sold as an enterprise add-on
Email addresses, phone numbers, card numbers and IP addresses detected in content sent to AI models are removed before it is sent. Contact details that your workspace publishes for customers in its knowledge base are not removed. Data is encrypted in transit and at rest and isolated per tenant
One predictable bill
Forecast in real time
Paid plans have a monthly fee that includes an allowance of AI resolves — the conversations your team handles are unlimited. AI is never a surcharge, extra seats run €8–15, and overage — only if you turn it on — bills at a rate published on every plan
- No card to start
- Handed to a human? Not a resolve
- All channels included
- Cancel anytime
Growth is designed for teams of 3+. Every plan includes all four channels and the AI agent — save up to ~23% billed annually. Full pricing, calculator and billing FAQ
No logo wall yet. Be the reason there is one
Apply
Two sentences about your support queue, then a short call. We pick 12 teams in two waves for fit — and say no to the rest.
Pilot for 6 weeks
Full Growth for your whole team, 5,000 resolve credits, €0 base. Before day one we agree what success means on your queue — say, the AI holding half of it with CSAT steady.
Your call
Criteria missed — you walk away free; the performance risk is ours. Criteria hit — Growth at €768 a year, billed annually, at that price for as long as your annual subscription renews without interruption (list €1,188/yr)
What we ask back, in writing: a feedback call every two weeks, a case study with real numbers by week 8, and your logo — only once it has earned its place
The honest answers
How pricing, hand-offs and migration work
One customer conversation the AI handles end-to-end without a human. Paid plans include a monthly allowance (Free: a one-time 50); past it you pay per resolve — only for the ones the AI actually closes, and never more than once per conversation.
Run support on
intelligence
Five minutes to a working agent. One predictable bill. Your team free for what actually matters
Already running another help desk? Import your history and run TruSend alongside it — switch when you’re ready. How switching works →
TruSend is brand new — you’d be among the first teams to run on it. No logo wall yet; what you get instead is the people building it on the other end of your email, and a product shaped around your queue.