Support that runs on intelligence, not headcount
AI-native customer support that configures itself in five minutes, shows exactly how it thinks, and bills as one predictable price
Paste your real URL. TruSend reads the live site and answers a real question grounded in what it actually finds — no setup.
Targets on typical repetitive-ticket workloads, not a guarantee — your numbers depend on your traffic and knowledge base
The AI drafts every reply. Your team approves
AI-native means the AI is the product, not a metered add-on — Nerv answers your customers, Portal works alongside your team, all on a single bill
What your customers see
Nerv is a full messenger in your brand: an AI agent that answers from your help center, a searchable help center of its own, and a clean handoff to your team. Theme it, place it — then drop one line of script on your site
<script
type="module"
src="https://cdn.chatly.tech/widget.js"
data-app-id="YOUR_APP_ID">
</script>Change any of this in the panel — no deploy, no developer.
Your product, beautifully supported
Hi! How can we help?
Ask us anything or browse topics below
Answer a few questions. TruSend stands up your workspace
A short onboarding chat provisions your full support environment — teams, topics, tags, macros, channels, SLAs and triggers, ready to work in minutes, not weeks. The Nerv AI agent layers on top when you want it
Nerv couldn’t answer 22 requests about “SSO for enterprise.” Only 2 generic articles exist.
Improve the AI without breaking what works
Roll out a smarter version to a slice of real conversations first, watch CSAT and escalations before everyone sees it, then promote the winner — or roll back in one click. No prompt engineer required
AI takes the repetitive. People take the rest
“Where’s my order” for the 500th time is work for the AI. Complex, emotional, judgment calls go to your team — with full context
Resolved by AI without a human — the metric your team actually steers by.
The human opens full context — not a wall of messages.
Run the floor on real numbers
Occupancy, CSAT, SLA, deflection and the AI Handle Rate (the share of conversations the AI resolves on its own) — every metric live, exportable and drill-down ready
Watch it think
Every answer ships with its full trace. No black box — scroll through one live decision
Below its confidence threshold it doesn’t guess — it hands the conversation to a human with the full trace attached
One predictable price for all of itCompliance built in, not bolted on
The regulated parts of support — personal data, payments, audit history — are handled correctly by default, on every plan. Not an enterprise upsell, not a checkbox we bolt on later
Card numbers and personal data are redacted before they ever reach a model — encrypted in transit and at rest, walled off per tenant, and aligned with GDPR and PCI-DSS
One predictable bill
Forecast in real time
You pay when the AI resolves a conversation on its own — the conversations your team handles are free and unlimited. AI is never a surcharge, extra seats run $10–15, and overage bills at a rate published on every plan
- No card to start
- Handed to a human? Never billed
- All channels included
- Cancel anytime
Most teams of 3+ start on Growth. Every plan includes all four channels and the AI agent — save up to ~23% billed annually. Full pricing, calculator and billing FAQ
No logo wall yet. Be the reason there is one
Apply
Two sentences about your support queue, then a short call. We pick 12 teams in two waves for fit — and say no to the rest.
Pilot for 6 weeks
Full Growth for your whole team, 5,000 resolve credits, $0 base. Before day one we agree what success means on your queue — say, the AI holding half of it with CSAT steady.
Your call
Criteria missed — you walk away free; the performance risk is ours. Criteria hit — Growth at $768 a year, billed annually, locked for as long as you stay (list $1,188/yr)
What we ask back, in writing: a feedback call every two weeks, a case study with real numbers by week 8, and your logo — only once it has earned its place
The honest answers
How pricing, hand-offs and migration actually work — no asterisks
One customer conversation the AI handles end-to-end without a human. Paid plans include a monthly allowance (Free: a one-time 50); past it you pay per resolve — only for the ones the AI actually closes, and never more than once per conversation.
Run support on
intelligence
Five minutes to a working agent. One predictable bill. Your team free for what actually matters
Already running another help desk? Import your history and run TruSend alongside it — switch when you’re ready. How switching works →
TruSend is brand new — you’d be among the first teams to run on it. No logo wall yet; what you get instead is the people building it on the other end of your email, and a product shaped around your queue.