Refund Policy

TruSend subscriptions are sold by Paddle.com Market Ltd, our merchant of record. Paddle processes all payments and refunds, and refunds are made to the original payment method. This policy does not limit any rights you have under Paddle’s buyer terms or under mandatory law.

Cancellation and refunds

You can cancel at any time and keep access until the end of the period you paid for; the subscription then stops renewing. Payments are not refunded, except where the law requires a refund, where Paddle grants one under its buyer terms, or where we charged you in error, such as a duplicate charge or an overage charge that should not have been applied. Charges made in error are refunded in full.

How to request a refund

• Email support@trusend.ai from the workspace owner’s address with the invoice number, or
• use the link in your Paddle receipt email, or contact Paddle at paddle.net.

Once a refund is approved, Paddle returns the money, usually within 5–10 business days depending on your bank.

Related

Billing, cancellations and plan changes are covered in the Terms of Service.